Terms of service

1. Introduction

Welcome to Ganafric. These Terms of Service govern your access to and use of our website, products, and services.

By visiting our website or placing an order, you agree to these Terms of Service, our Privacy Policy, and our Return & Refund Policy. If you do not agree with these terms, please do not use our website.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a purchase agreement or that you are using the website with the permission of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order or creating an account.

3. Use of Our Website

You may use the Ganafric website only for lawful personal shopping purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Submit false orders or incorrect customer information
  • Attempt to access restricted areas of the website
  • Introduce viruses, malicious code, or harmful technology
  • Copy or misuse our website content without permission
  • Interfere with the website or another customer’s experience

We reserve the right to restrict access, cancel suspicious orders, or take appropriate action when these terms are violated.

4. Products and Product Information

We make reasonable efforts to display product descriptions, images, specifications, and colours accurately.

However, colours and appearance may vary slightly depending on your screen, lighting, or product batch. Product packaging may also be updated by the manufacturer without prior notice.

All products are subject to availability. We may limit quantities, update product information, or discontinue a product at any time.

5. Prices

All prices displayed on our website are shown in Ghanaian Cedis (GHS) unless otherwise stated.

The total amount payable, including any applicable delivery charges, will be displayed during checkout or confirmed with you before delivery.

We reserve the right to correct pricing errors. If an error affects your order, we will contact you before processing it.

6. Orders and Confirmation

Submitting an order does not automatically guarantee its acceptance.

After receiving your order, our team may contact you by telephone, SMS, or WhatsApp to confirm:

  • Your name and telephone number
  • The selected product and quantity
  • Your delivery address
  • The total amount payable
  • Your availability to receive the order

An order may be cancelled if the information provided is incorrect, the customer cannot be reached, the product is unavailable, or the order is suspected to be fraudulent.

7. Cash on Delivery

Where Cash on Delivery is available, you agree to:

  • Provide a correct and reachable telephone number
  • Provide an accurate delivery address
  • Remain available to receive the delivery
  • Pay the confirmed amount when the order arrives

Payment must be made using a method accepted by the delivery agent.

If someone else will receive the order on your behalf, you are responsible for informing that person about the order and the amount payable.

Repeated refusal of confirmed orders or repeated failure to receive deliveries may result in Cash on Delivery being restricted for future orders.

8. Delivery

We aim to deliver orders within the estimated period communicated to you. Delivery times are estimates and may be affected by your location, availability, weather, public holidays, courier operations, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery details and responding to calls from our team or delivery partner.

Ownership and responsibility for the product transfer in accordance with applicable law and the agreed delivery arrangements.

9. Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible.

We cannot guarantee cancellation or modification after the order has been confirmed, dispatched, or transferred to the delivery partner.

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy, which forms part of these Terms of Service.

Customers must follow the stated return procedure and eligibility requirements. Nothing in these Terms limits any rights that cannot legally be excluded under applicable Ghanaian law.

11. Account Registration

Certain website features may require you to create an account.

You are responsible for:

  • Providing accurate account information
  • Keeping your password confidential
  • Restricting access to your account
  • Informing us of suspected unauthorised activity

Ganafric is not responsible for losses caused by your failure to protect your account information.

12. Intellectual Property

The website and its content—including the Ganafric name, logo, design, text, graphics, and original images—are owned by or licensed to Ganafric and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use this content without prior written permission.

13. Third-Party Services and Links

Our website may use or link to third-party services, including delivery companies, payment providers, social media platforms, and technology providers.

We are not responsible for the content, availability, or independent practices of third-party websites. Your use of those services may also be subject to their own terms and policies.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, share, and protect personal information.

15. Disclaimer and Limitation of Liability

We do not guarantee that the website will always be uninterrupted, error-free, or available.

To the maximum extent permitted by law, Ganafric will not be liable for indirect, incidental, special, or consequential losses resulting from your use of the website or products.

Nothing in these Terms excludes or limits liability or customer rights that cannot legally be excluded under applicable law.

16. Changes to These Terms

We may update these Terms of Service when necessary. Changes will be published on this page with a revised “Last updated” date.

Your continued use of the website after changes are published means that you accept the revised terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

18. Governing Law

These Terms of Service are governed by the laws of the Republic of Ghana.

Any dispute relating to these Terms, our website, or our services will be handled by the courts or other competent authorities of Ghana, subject to applicable law.

19. Contact Us

If you have questions about these Terms of Service, please contact us:

Email: support@ganafric.shop

Thank you for choosing Ganafric.