Introduction

At Ganafric, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you browse our website, place an order, or contact us.

Information We Collect

We may collect the following information:

• Your full name
• Telephone number and email address
• Delivery address and location
• Order and purchase information
• Payment information, where applicable
• Messages sent to our customer support team
• Device information, IP address, browser type, and website activity
• Information collected through cookies and similar technologies

How We Collect Your Information

We collect information when you:

• Place an order on our website
• Contact our customer support team
• Subscribe to promotional communications
• Browse or interact with our website
• Participate in a promotion, survey, or offer

How We Use Your Information

We may use your personal information to:

• Process, confirm, and deliver your orders
• Contact you regarding your purchase
• Provide customer support
• Prevent fraud and protect our website
• Improve our products, services, and shopping experience
• Send promotional messages when you have given consent
• Meet applicable legal and regulatory requirements

Sharing Your Information

We may share the necessary information with trusted service providers that help us operate our business, including:

• Delivery and fulfilment partners
• Payment service providers
• Website hosting and technology providers
• Customer support and communication services
• Analytics and advertising platforms, where permitted

These partners may only receive the information required to perform their services. We do not sell your personal information.

We may also disclose information where required by law or when necessary to protect our customers, business, or legal rights.

Cash on Delivery

When you place a Cash on Delivery order, we may share your name, telephone number, delivery address, order details, and payment amount with the delivery partner responsible for completing your order.

Cookies

Ganafric uses cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our store, and provide relevant content or advertising.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Data Security

We use reasonable technical and organisational security measures to protect your personal information against loss, misuse, unauthorised access, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as reasonably necessary to process orders, provide customer support, fulfil legal obligations, resolve disputes, and maintain business records.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Submit a privacy-related complaint

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before completing your request.

Marketing Communications

We will only send promotional communications when permitted. You may unsubscribe at any time by following the instructions in the message or contacting our customer support team.

Third-Party Links

Our website may contain links to third-party websites. Ganafric is not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before providing personal information.

International Data Processing

Some of our technology or service providers may process information outside Ghana. Where this occurs, we take reasonable steps to ensure that your information receives appropriate protection.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

Email: support@ganafric.shop

Thank you for trusting Ganafric with your personal information.