Shipping policy

Order Processing and Confirmation

Orders placed on Ganafric are typically reviewed and processed within 1–3 business days.

Our team may contact you by telephone, SMS, or WhatsApp to confirm your order details, delivery address, and total amount payable before dispatch.

Please provide a valid telephone number and keep your phone available to avoid processing delays.

Delivery Time

Delivery times depend on your location and the availability of the product.

Once your order has been confirmed, our team will provide you with an estimated delivery time. Delivery estimates may vary between Accra and other regions of Ghana.

Business days do not include Sundays or public holidays.

Delivery Coverage

Ganafric currently delivers to supported locations within Ghana 🇬🇭.

If delivery is unavailable in your area, our customer support team will inform you after reviewing your order.

Delivery Fees

Any applicable delivery fee will be displayed during checkout or clearly communicated before your order is dispatched.

When a product is advertised with Free Delivery, no additional delivery fee will be charged for eligible locations. Certain remote areas may be excluded from free-delivery promotions.

Cash on Delivery

Cash on Delivery is available for eligible orders and locations.

Customers must pay the confirmed amount when the order arrives using a payment method accepted by the delivery agent.

Please ensure that you or an authorised person is available to receive and pay for the order.

Order Tracking

When tracking information is available, it may be shared with you by SMS, WhatsApp, email, or telephone.

You may also contact our customer support team with your order number and telephone number to request an update.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate:

  • Full name
  • Telephone number
  • Region, city, and area
  • Street address or nearby landmark

Incorrect or incomplete information may cause delays or prevent successful delivery.

Missed or Failed Deliveries

Our delivery partner may contact you before or during delivery.

If you are unavailable, provide an incorrect address, or do not respond to calls, the delivery may be rescheduled or cancelled. Additional delivery charges may apply when another delivery attempt is requested.

Delivery Delays

Occasionally, delivery may be delayed due to weather conditions, public holidays, high order volumes, transportation issues, or other circumstances beyond our reasonable control.

If a significant delay occurs, we will make reasonable efforts to inform you and assist with your order.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible.

Provide your order number and clear photos or videos of the package and product so our team can review the issue.

Contact Us

For questions or assistance regarding your delivery, contact us at:

Email: support@ganafric.shop

Thank you for choosing Ganafric. We are committed to delivering a convenient and reliable shopping experience across Ghana.